Should have familiarity with corporation policies and treatments as outlined in the worker handbook; Multi-line phone program and the way to correctly route calls and/or acquire get more info messages; essential Laptop or computer capabilities together with keyboarding; Pc plans such as Excel, Word, and Outlook; Emergency and legal procedures.
talk to present-day and existing shoppers employing World-wide-web and distinct program to offer details and reply thoughts regarding existing promotions and features.
encounter in building and executing options, Assembly deadlines and working below limited time constraints.
Be open and attentive to consistent coaching, acquire an Lively role in general performance setting up and target setting.
Managing a remote or hybrid workforce might be challenging, but with the proper strategies, it can be a hit! During this episode of brief Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable ideas regarding how to proficiently direct hybrid or distant groups—from location obvious objectives to fostering powerful communication.
Communication (written and verbal): Strives to talk both equally English and Spanish, and create Obviously and succinctly in a variety of options; could get messages throughout to have the desired result. Strives for closed-loop interaction by proactively anticipating “the subsequent issue”.
though doing the obligations of this work, the employee is on a regular basis required to sit. The employee frequently is necessary to use fingers to finger, deal with, or really feel; access with arms and arms; stoop, kneel, or crouch; and talk and listen to.
investigation and assess current market traits to discover new organization opportunities while in the BPO, simply call Middle, and IT services sectors.
a gaggle of devoted leaders within the Make contact with Middle industry that are excited about building a outstanding difference for our
About us Etech delivers upcoming-era BPO options. A global minority-owned business enterprise, Etech has established and trademarked how to show your details into strategic insights. Leveraging the strength of artificial as well as human intelligence Etech boosts education and coaching to give attention to vital behaviors making enhanced customer ordeals and shareholder value. Etech introduced in 2003 with only 400 staff and a single Get in touch with Heart in Nacogdoches, Texas.
From staff augmentation or tiny programs update assignments to total turnkey automation style/Develop initiatives, E Tech Group has the proper people, knowledge, and industry experience to deliver for you personally.
Now, as one among the most important program integrators in the country, we pride ourselves on currently being as nimble as we ended up as a smaller sized enterprise. Our promise to our clients is that we'll normally remain very easy to do business enterprise with.
Supports other HR features as necessary i.e., performing drug screens for candidates and assisting at the employee reception desk
The ability to Believe with your ft in a quick-paced environment exactly where messages around chat, contact and e-mail occur quick and furious;